La Bella FAQs
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Every customer to whom we rent our equipment must agree that those rental items will only be used in the following counties: Sonoma, Napa, Solano, Marin, Lake, Shasta, Trinity, Humboldt, Mendocino, or outside the State of California. Every customer also must understand that in the event any rental items are used in counties other than those listed above, La Bella Party Rental Company is obligated to refuse rental service to that customer and anyone representing that company.
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Our Napa showroom is open Monday through Friday 8:30am – 5:00pm and Saturday 9:00am to 4:00 by appointment.
Our Design Studio in St. Helena is open from 9:00am – 4:00pm, Tuesday through Saturday.
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Appointments are recommended, but not required during normal business hours.
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Our Design Studio in St. Helena is open for Saturday appointments 10am to 4pm. Our Napa showroom is closed on Saturdays.
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Each delivery situation is unique, but here are our general guidelines:
Our standard delivery & pick up fee is $50,
Monday through Friday, 8am to 5pm, within our standard delivery zone.
Saturday deliveries are also $50, 8am to 3pm. Additional fees may apply
for extended travel areas and difficult deliveries.
We will do our best to estimate a delivery time if requested. If you require
delivery within a very specific timeframe, an additional “timed delivery” fee
will apply. After-hours delivery and Sunday delivery or pick up is an additional
charge.
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Set up is automatically included when renting dance floors, staging, or tents. With prior notice, our drivers can also set up your tables and chairs. An additional fee will apply, and we require a schematic faxed to our offices at least 24 hours prior to the delivery date.
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We have an After-Hours Emergency paging system. If you need to reach us in an emergency, call 415-760-2422. This number is also listed at the top of all our contracts, and on our regular business line voice mail greeting.
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No.
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At this point, we are not able to accommodate any special orders for linens. We are proud of the variety of linens we do offer, and must focus our resources on keeping up with that demand.
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You are strongly encouraged to give us as much notice as possible. We recommend placing your order at least two weeks in advance. That being said, we will of course do our best to accommodate last minute orders.
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Yes. You can make changes to your order up to 48 hours prior to delivery.
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No. We will wash all items once they’ve been returned to our warehouse. We do ask that you scrape or lightly rinse all dishes, glassware, chargers, etc., and that you send our equipment back to us in the containers we provide at delivery. Silverware can be returned in La Bella dish crates wrapped in a garbage bag. Linen can be returned in the linen bags provided to you at delivery.
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No. We are definitely a team at La Bella, and any of us who answer your call can assist you with your order.
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Damage and replacement costs are assessed on an individual basis, depending on the quantity and type of items missing or broken. We are very fair in our damage/replacement policies. If you find an item belonging to us after your order has been returned, please call our offices so that we credit your account and make arrangements for the item(s) to be returned.
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A copy of our price book is available for download, and contains all our pricing information. If you desire, we can put together a quote for your order, but please understand that no equipment is reserved until a formal reservation has been made and a deposit (if applicable) has been received.
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